How to Cancel a Service or Domain

If you no longer need a service or domain, you can submit a cancellation request or disable auto-renewal directly from your client area.

Cancelling a Hosting Service or Other Product

1. Log in to your client area
2. Navigate to Services → My Services
3. Click on the service you wish to cancel
4. Click the Request Cancellation button in the left hand navigation
5. Select a cancellation reason from the dropdown menu
6. Choose your cancellation type:
   • Immediate – The service will be terminated right away
   • End of Billing Period – The service remains active until your current paid period expires
7. Add any additional comments if needed
8. Click Request Cancellation

You'll receive an email confirming your cancellation request has been submitted.

Changing Your Mind

If you submitted a cancellation request but want to keep the service, please contact us as soon as possible before the termination date.

Cancelling a Domain Name

Domains work differently from other services. Rather than submitting a cancellation request, you disable auto-renewal and allow the domain to expire naturally at the end of its registration period.

1. Log in to your client area
2. Navigate to Domains → My Domains
3. Click on the domain you wish to cancel
4. Look for the Auto Renew setting
5. Toggle auto-renewal to Off or click Disable Auto Renew

The domain will remain active and functional until its expiration date, then enter the standard expiry and redemption process.

Important Notes About Domain Expiry

• You will not receive a refund for unused registration time
• Most domains enter a redemption grace period after expiry, during which recovery may be possible but typically incurs additional fees
• Once a domain is fully deleted, it becomes available for anyone to register
• If you change your mind, simply re-enable auto-renewal before the expiration date

What Happens After Cancellation

For services: Immediate cancellations are processed daily at 8am UTC. End-of-period cancellations terminate on the date shown in your confirmation email at 8am UTC. All data associated with the service is permanently deleted upon termination.

For domains: The domain continues working until expiration. After expiry, it goes through registry-specific grace and redemption periods before being released for public registration.

Need Help?

If you're having issues with a service and considering cancellation, contact our support team first. We may be able to resolve the problem or suggest an alternative solution that better fits your needs.