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VAT, GST and Sales Tax on Digital Goods - Adding your VAT or GST Number during Checkout or Requesting a Tax Refund

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Digital VAT/GST or Sales Tax on digital services has been introduced in more than 40 countries around the world. In some countries it is applied to both private individuals (B2C) as well as customers registered as businesses/legal entities (B2B).

All prices listed on our site are in US Dollars and exclude any applicable VAT/GST which will be added during the checkout process.

For customers in the countries listed on this page, Paddle will charge VAT/GST on digital goods during the checkout process. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. As the Merchant of Record, Paddle are responsible for issuing the VAT/GST invoices which you may require for tax purposes.

Adding your VAT/GST Number during Checkout

If you're eligible for a VAT/GST exclusion, you can click the "Enter VAT ID" link during the checkout process to enter your VAT details and exempt the transaction from the charge. See the image below to find where that link is (marked with a red box).
paddle-vat.png

VAT/GST Refund

If you believe that you have been incorrectly charged for Sales Tax/VAT/GST or forgot to include your VAT/GST number during the checkout process, please contact Paddle directly at https://paddle.net with the order reference / ID and the valid VAT ID or GST ID and they will be able to verify your claim and issue a VAT refund to your original payment method if you are eligible.

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