VAT/GST on Digital Goods - Adding your VAT/GST Number during checkout or Requesting a VAT Refund

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Digital VAT/GST or Sales Tax on electronically supplied services has been introduced in more than 40 countries around the world. In some countries it is applied to both private individuals (B2C) as well as customers registered as businesses/legal entities (B2B).

All prices listed on our site are in US Dollars and exclude any applicable VAT/GST which will be added during the checkout process.

For customers in the 40 countries on this list, Paddle will charge VAT/GST on digital goods during the checkout process. For all transactions, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and are responsible for issuing the VAT/GST invoices which you may require for tax purposes.

Adding your VAT/GST Number during Checkout

If you're eligible for a VAT/GST exclusion, you can click the "Add VAT Number" link during the checkout process to enter your VAT details and exempt the transaction from the charge. See the image below to find where that link is.

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VAT/GST Refund

If you believe that you have been incorrectly charged for Sales Tax (VAT) or forgot to include your VAT/GST number during the checkout proces, please contact Paddle directly at help@paddle.com and they will be able to verify your claim and issue a VAT refund if you are eligible.

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